FAQ

Payment Methods

PayPal

Payment through the web shop is made by PayPal. You can pay simply and securely by credit or debit card through PayPal without having to open a PayPal account. I do not have access to your bank or credit card details, which are processed through PayPal’s secure server.

Credit card via Stripe payments

I collect credit card payment securely through Stripe

Bank Transfer

Payment in pounds sterling can be made by bank transfer to:

Kate Wood
HSBC
40-32-13
11141503

I will update you once your transfer has been received and I can start on your order.

Cheque

Cheques in pounds sterling should be made payable to Kate Wood and sent to Kate Wood, Unit 302, Deben House, 1-5 Lawrence Hill BS5 0BY.

I will start work on your order once your cheque has cleared.

Returns and Exchanges

Returns

To return an item, for whatever reason, please email me within 14 days of receipt of your jewellery.  You then have a further 14 days to return the item(s) to me.
For your own protection, I recommend you use a recorded delivery service to return your parcel. I cannot accept responsibility for postage or customs fees, or for any items damaged, lost or stolen in transit.
Once you have packaged the item safely, please send it back to the following address:
Kate Wood
Unit 302, Deben House, 1-5 Lawrence Hill
Bristol
BS5 0BY
In the unikely event that the items you receive are faulty, I will of course refund the cost of returning the item to me.
Specially commissioned or personalised jewellery cannot be returned or exchanged.

Exchanges

Shipping

More information coming soon

Made to Order

My jewellery

All jewellery is made to order from natural materials, meaning that no two items are ever exactly alike; this adds to its unique appeal. However, the jewellery you receive will match the product description and photograph as closely as possible.

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