FREE UK POSTAGE | FREE WORLDWIDE POSTAGE OVER £150 (excl. customs and taxes)

Returns and Exchanges

Returns and Exchanges

Returns

  • To return an item, for whatever reason, please email us within 21 days of receipt of your jewellery.  We will provide you with the returns address. You then have a further 14 days to return the item(s) to us.
  • Please package the item safely, using the original packaging if possible.  For your own protection, we recommend you use a recorded delivery service to return your parcel. We cannot accept responsibility for postage or customs fees, or for any items damaged, lost or stolen in transit.
  • You are responsible for the postage cost of returning items to us, unless the item is damaged or sent in error
  • Your refund will be processed using your original payment method.  Refunds are processed within 2 working days of receipt.  Please allow up to 5 working days for your payment to be returned to your bank account after your refund has been processed.
  • Specially commissioned or personalised jewellery cannot be returned or exchanged. Do get in touch if you have any concerns and we’ll do everything I can to make it right.

Exchanges

  • Exchanges are free of charge.
  • To exchange an item, please email us within 21 days of receipt of your jewellery and let us know what you would like to exchange it for.  We will let you know if the items is in stock, and if not how long it will take to produce.  We will email you a postage label. You then have a further 14 days to return the item(s) to us.
  • Once we have received your jewellery we will invoice/ refund you for the difference in price if applicable, plus postage.
  • Please package the item safely, using the original packaging if possible.  We cannot accept responsibility for customs fees, or for any items damaged, lost or stolen in transit.
  • Specially commissioned or personalised jewellery cannot be returned or exchanged. Do get in touch if you have any concerns and we’ll do everything we can to make it right.
Close
Sign in
Close
Cart (0)

No products in the basket. No products in the basket.