Returns and Exchanges
Returns
- To return an item, for whatever reason, please email me within 14 days of receipt of your jewellery. I will provide you with the returns address. You then have a further 14 days to return the item(s) to me.
- Please package the item safely, using the original packaging if possible. For your own protection, I recommend you use a recorded delivery service to return your parcel. I cannot accept responsibility for postage or customs fees, or for any items damaged, lost or stolen in transit.
- In the unikely event that the items you receive are faulty, I will of course refund the cost of returning the item to me.
- Specially commissioned or personalised jewellery cannot be returned or exchanged. Do get in touch if you have any concerns and I’ll do everything I can to make it right.
Exchanges
- To exchange an item, please email me within 14 days of receipt of your jewellery and let me know what you would like to exchange it for. I will let you know if the items is in stock, and if not how long it will take to produce. I will provide you with the returns address. You then have a further 14 days to return the item(s) to me.
- Once I have received your jewellery I will invoice/ refund you for the difference in price if applicable, plus postage.
- Please package the item safely, using the original packaging if possible. For your own protection, I recommend you use a recorded delivery service to return your parcel. I cannot accept responsibility for postage or customs fees, or for any items damaged, lost or stolen in transit.
- Specially commissioned or personalised jewellery cannot be returned or exchanged. Do get in touch if you have any concerns and I’ll do everything I can to make it right.
