Returns and Exchanges

Returns and Exchanges

Returns

  • To return an item, for whatever reason, please email me within 14 days of receipt of your jewellery.  I will provide you with the returns address. You then have a further 14 days to return the item(s) to me.
  • Please package the item safely, using the original packaging if possible.  For your own protection, I recommend you use a recorded delivery service to return your parcel. I cannot accept responsibility for postage or customs fees, or for any items damaged, lost or stolen in transit.
  • In the unikely event that the items you receive are faulty, I will of course refund the cost of returning the item to me.
  • Specially commissioned or personalised jewellery cannot be returned or exchanged. Do get in touch if you have any concerns and I’ll do everything I can to make it right.

Exchanges

  • To exchange an item, please email me within 14 days of receipt of your jewellery and let me know what you would like to exchange it for.  I will let you know if the items is in stock, and if not how long it will take to produce.  I will provide you with the returns address. You then have a further 14 days to return the item(s) to me.
  • Once I have received your jewellery I will invoice/ refund you for the difference in price if applicable, plus postage.
  • Please package the item safely, using the original packaging if possible.  For your own protection, I recommend you use a recorded delivery service to return your parcel. I cannot accept responsibility for postage or customs fees, or for any items damaged, lost or stolen in transit.
  • Specially commissioned or personalised jewellery cannot be returned or exchanged. Do get in touch if you have any concerns and I’ll do everything I can to make it right.
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